FocusCalm FAQs

System Requirements

FocusCalm works best on devices that support Bluetooth v5.0 including Apple iPhone version 6 and higher, iPad 3rd generation and higher, and most Android smartphones and tablets running Android version 8 (Oreo) and higher. If you have an older version, you may experience difficulty connecting or be unable to connect your headband to the app.

Most connection issues with the headband are due to your device’s Bluetooth version. If your device uses Bluetooth version 4 or higher, you may be able to resolve connection issues by enabling ‘USB logging’ in your device’s Developer options settings. This is a relatively simple, though technical process that has some security implications for your device. We recommend contacting a trusted support person for assistance.

If your Bluetooth version is 5.0 or higher, contact our support team for further assistance.

General Questions

Neurofeedback is also called EEG biofeedback or neurotherapy. It makes use of the brain’s ability to change and reshape brain networks. Neurofeedback training can be used to sharpen attention, relieve stress, enhance your mood, and improve your learning and behavioral control. Although the technology is complex, the process is simple. You will learn to alter your brain activity the same way you learn every other skill. You learn through feedback and practice. With neurofeedback, you get instant feedback about changes in your brain’s activity. Every half-second, your brain activity is compared to your target or goal. You can then learn and practice how to influence your brain activity to move closer to your goal.

Our daily training is designed to be 10-20 minutes, but you may use the headband for as long as you’d like and use it for multiple sessions per day.

Some people report seeing results immediately, and some after several sessions. You should plan on completing at least 20 sessions.

There is no limit to the number of users that can use one headband. Each user just needs to set up an individual account on their mobile device or tablet.

If you are using one mobile device or tablet, you just need to sign into/out of your account to switch users. To sign out of the app click on the ‘settings’ tab and scroll all the way to the bottom of the screen then click on ‘sign out’. It’s important for each person to have their own account. If one account was used by multiple people it would cause the brain data to be inaccurate and skew each person’s results.

If you are still having trouble after completing all of the steps above, please contact our support team via email. They will help you to troubleshoot your device and help you to find a solution.

Please send an email to support@focuscalm.com

- Your order number
- The First and Last Name used when the order was placed
- The reason for return or explain the defect

FocusCalm has a 30 day money back guarantee for the headband. If you purchased a lifetime subscription, this will be refunded along with the price of the headband. Refunds for annual/monthly subscriptions are subject to the terms and conditions of the Apple Itunes and Google play stores, and need to be initiated through these parties directly.

To initiate a return:

1. Send the FocusCalm headband in its case and box, complete with all its accessories, to:
Returns attn William Hung
120 Beacon St
Ste 300
Somerville, MA 02143

2. Email support@focuscalm.com to let us know why FocusCalm didn’t meet your expectations, and provide a tracking number for your returned device and original order number.

Please note that refunds will only be issued to returns that include
the headband and all the accessories. Failure to return all accessories included with the FocusCalm headband will result in forfeiture of the refund.

Typically, FocusCalm takes 3-7 business days to deliver domestically within the United States. International shipping, on average, takes around 2 weeks. We currently do not ship to Israel, Ukraine, Bahrain, Taiwan, Russia or Malaysia.

FocusCalm is not responsible for VAT charges.

If you didn’t receive a tracking number after purchasing, please reach out to support@focuscalm.com and provide the name associated with your order, as well as your order number. Our support team will get back to you with a tracking number!

You can find the privacy policy for FocusCalm here: https://www.focuscalm.com/privacy/

FocusCalm is FCC CE Certified, which certifies that FocusCalm meets the standard FCC/CE/UL norms. FocusCalm is a safe, passive wearable device that uses EEG technology. You can also wear headphones and earbuds safely with FocusCalm!

Questions about the FocusCalm headband

(V2 – Bluetooth version)

Your headband has a flexible inner band. On the side opposite the power button, gently separate the flexible band from the more rigid outer ring to expose a printed label. There, you will see five rows of text. The fourth (label includes ‘BT Name’) is your headband’s Bluetooth name.

Press and hold the power button for about 5 seconds until you feel a vibration followed by two short vibrations on the headband.

Position the headband on your head, making sure the center sensor is positioned above the bridge of your nose on your forehead, approximately mid-way between your hairline and eyebrows. The power button of the headband should be positioned over your right ear. Make sure there is no hair or anything else between the sensor and your skin at the front gold contact points.

Press the power button and let go. You should feel a single vibration from the headband.

If you are still having trouble after completing all of the steps above, please contact our support team via email. They will help you to troubleshoot your device and help you to find a solution.

Please send an email to support@focuscalm.com

- Your order number
- The First and Last Name used when the order was placed
- The problem you are experiencing

- Glows solid blue: Your mind is relaxed (FocusCalm score is above 65)

- Glows solid yellow: Your brain is in a normal or neutral state (FocusCalm score is between 35 and 64)

- Glows solid red: Your brain is active or stressed (FocusCalm Score is below 35)

- Flashing blue: The headband is ready to connect to a Bluetooth device

Colors while charging:

- Pulsing red: Your headband is charging

- Pulsing green: Your headband is fully charged

1. Make sure the power is at least 20% of the maximum charge. When the indicator light glows green, your headband is at maximum charge.

2 Wipe the sensors with a damp cloth or wipe.

3. Ensure there is no hair between the sensors and your skin. Make sure the sensors are securely touching your skin.

To charge the headband, plug the smaller USB-C end of the charging cable into the headband (beneath a plastic flap opposite the power button) and the larger USB port into your computer or another power source. The LED indicator light on the headband will pulse red as it charges. Once the light turns green, your headband will be fully charged.

There is no limit to the number of users that can use one headband, but each user must set up an individual account with its own subscription on their mobile device or tablet.

Here are three steps you can take if your headband isn’t working properly:

1. Charge your device completely

2. Wipe your sensors with a damp cloth to ensure good connection with your skin.

3. If this doesn’t solve the problem, open the FocusCalm App and unpair any devices that are shown on the ‘My Headband’ section beneath the 3-bar menu on the top left of the app.

4. Select ‘Setup Device’ on the home screen, or touch the 3-bar menu on the top left of the app.

5. Press and hold the power button for about 5 seconds until you feel a single vibration followed by two vibrations in quick succession.

Questions about the FocusCalm headband

(v1 – WiFi version)

Remove the sensors from the pack included with your headband by carefully pushing them out of the packaging. Align the small tab on the sensor with the notch found in each of the sensor positions on the headband. Press them carefully into each of the three positions on your headband making sure the sensor tabs are aligned with the notches on the headband.

Your headband has two extendable areas, one on each side of the headband. Pull gently to expose the inner rails. On the inside of the rail above the behind-the-ear sensors, you will see three rows of text. At the end of the top-most row (beginning with ‘SN’), you will see a code that ends with 4 numbers and letters. Carefully note the last 4 characters…This is your SN code.

1. Power On Your Headband

- Look for the 5 small LED lights above the ear hook on your headband. If you see lights flashing across the display, your headband is powered on. You may skip to the ‘Perform a Reset’ section.

- If you don’t see any lights, press and hold the power button directly above these lights long enough to see all 5 lights illuminate in order from left to right, then let go of the power button. If, after doing this step, no lights are blinking, your headband may need to be charged. Use the included MicroUSB cord and an available USB power source (not included) to fully charge your headband before use.

2. Perform a Reset

- Once powered on, you should press and hold the power button for at least 10 seconds to reset the device. You will see each of the 5 lights illuminate in order from right to left and then go dark, but continue to hold the power button until all 5 lights turn on again. They will begin flashing outward from the middle. Your headband is now ready to connect.

3. Please go to the “My Headband” section in the app and follow the instructions to connect your headband.

Position the headband on your head, making sure the center sensor is positioned above the bridge of your nose on your forehead, approximately mid-way between your hairline and eyebrows. The two sensors on the ear-hook should be snug behind your ear and be making good contact with your skin. Make sure there is no hair or anything else between the sensor and your skin at each contact point.

Press and hold the power button to see all 5 lights illuminate in order from left to right, then let go of the power button.

Glows solid blue: Calm

Glows solid yellow: Aware

Glows solid red: Focused

1. Make sure the power is at least 20% of the maximum charge. Once all LED indicator lights glow solid white light, your headband is at maximum charge.

2. Wipe the sensors with the included saline wipes weekly and change the sensors every 6 months.

3. Ensure there is no hair between the sensors and your skin. Make sure the sensors are securely touching your skin.

To charge the headband, plug the charging cable into the USB port on your computer or another power source. The LED indicator lights will progressively illuminate on your headband as it charges. Each light represents 20% of the maximum charge. Once all five lights glow solid white light, your headband will be fully charged.

There is no limit to the number of users that can use one headband. Each user just needs to set up an individual account on their mobile device or tablet.

If you are using one mobile device or tablet, you just need to sign into/out of your account to switch users. To sign out of the app click on the ‘settings’ tab and scroll all the way to the bottom of the screen then click on ‘sign out’. It’s important for each person to have their own account. If one account was used by multiple people it would cause the brain data to be inaccurate and skew each person’s results.

Here are three steps you can take if your headband isn’t working properly:

1. Reset the headband—With your headband powered ON, press and hold the power button for at least 10 seconds to reset the device. You will see each of the 5 lights illuminate in order from right to left and then go dark, but continue to hold the power button until all 5 lights turn on again, then begin flashing outward from the middle. Your headband is now ready to connect to your mobile phone. Then follow the instructions on the app to connect the headband to your mobile device.

2. Wipe your sensors with the included saline wipes weekly to keep the sensors clean and extend their lifetime.

3. Replace the sensors when necessary to ensure signal quality. The recommended time is 6 months.

If you are still having trouble after completing all of the steps above, please contact our support team via email. They will help you to troubleshoot your device and help you to find a solution.

Please send an email to support@focuscalm.com

1. Your order number

2. The First and Last Name used when the order was placed

3. The reason for return or explain the defect